Jay Brokamp

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Integrating Big Data into Your Marketing Strategy

Aug 15, 2013

As we’ve discussed on this blog before, technological changes and economic variables are putting more and more pressure on marketing teams and businesses in general to justify strategies and quantify results with data. The problem with data is that data, in its simplest, just-collected form, is completely raw. Knowing that 10 of your leads this month came from Ohio doesn’t really tell anyone anything about how well you did or how you should run your business going forward. Is that number high or low when compared with how you’ve done in that state in the past? How does it compare to other states? The point is data needs a context before it can have meaning and be useful.

Here’s the problem with everything I just said, though: The person who manages the data collection often isn’t the person who is best qualified to place the data in a useful context. There’s a data integration process – from collection, to management and filtration, to analysis, to action – that relies on technology and systems, and someone has to maintain those systems (usually IT). But, IT isn’t the department actually needing/using the data (that would be marketing and/or sales). At some point, the data baton needs to be handed off, and figuring out how to do that is the real challenge for businesses.

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Tags: big data, sales, IT, integration, technology, MRM, marketing strategy, marketing resource management, marketing plan, CRM

Marketing Automation: How Much is Enough?

Jul 26, 2013

The use of automation technologies in marketing processes has been on the rise, and according to recent studies, will only continue to increase in the years to come. When you read the stats and research, it’s only natural to ask if you’re company is keeping up or falling behind when it comes to marketing efficiency, which drives the demand for automation. A quick check of the automation market shows there are many different types of platforms automating many different marketing processes, but the extent of automation companies need should be taken very much on an individual basis. So how do you know what’s going to work for your company and who’s just another “partner” you’re cutting a check to?

Simple vs. Complex
First, let’s try to define “automation” a little better. I would categorize automation technologies/software into two groups: Simple Automation and Complex Automation. Simple automation could be exemplified by an email marketing tool or an auto-responder or something of that nature. You could even throw in some social media applications that automate posting across multiple platforms if you wanted to interpret the term broadly. Complex automation technologies are systems rather than tools or apps. They integrate not just front-end, execution processes, but also manage back-end processes, such as production. Think of these as your marketing resource management (MRM) systems or collaborative creative production management systems.

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Making Sense of the ‘Data Cycle’

Jun 20, 2013

Everyone has caught themselves daydreaming of a scenario where they said the right thing at the right time in the right place. Maybe it was about a marriage proposal, or falling into a dream job; either way, that goes to show that all (or at least most) of us at some level recognize the inherent value in the relationship between message, time and place. These elements are no less valuable when it comes to marketing and sales. Think of all the legislation that exists to prevent businesses (legit and non-legit) from saying anything in the “wrong place.” The CAN-SPAM Act and the National Do Not Call List are the biggest examples that come to mind.

The point is, no matter if it’s getting engaged or sending a webinar invite via email, it’s hard to know exactly what the right thing to say is, when to say it and where to say it. In business, the challenge is two-fold:

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Tags: big data, data analysis, sales, messaging, relevance, digital age, marketing, business results, audience engagement, can-spam act, technology, metrics, measurement, data

Three Ways Technology is Helping Marketers

Jun 11, 2013

From Deadlines to bottom-lines, I put my marketing department under constant pressure to show ROI. This means every project and every process must be evaluated and prioritized based on the resources available and the return it will generate. In short, you need to get the most out of your team at all times. Basically, success comes down to productivity.

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Tags: creative production management, workflow, marketing budget, process automation, collaboration, marketing technology, marketing productivity, marketing resource management, local marketing automation

Are You Building a Culture of Innovation?

Apr 23, 2013

DocuStar’s MarketHUB+ marketing resource management system is a finalist for this year’s Innovation Awards to be announced this week! In the spirit of that designation, below are some guidelines for building a culture of Innovation within your company.

In an era of rapid change and evolving technology, companies that provide the culture, resources and willingness to innovate are better poised for long-term success. But in order to build a culture of innovation, businesses need to think about what innovation means to them. Too often, we hinder our ability to innovate by only thinking of innovation in grandiose terms – “What’s the next greatest product ever invented,” – and overlook smaller, more practical ways to stay ahead of the curve.

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Tags: culture of innovation, marketing leadership, marketing, creativity, culture of creativity, marketing innovation

The Chief Digital Officer: Marketing Leadership for a New Age?

Feb 21, 2013

Part of any marketer’s role (and any executive’s role, really) is to identify emerging industry trends and separate those with real staying power from the mere flavors of the week. This is particularly difficult when it comes to tracking emerging digital resources. For example, while experience would suggest Twitter is the second-most utilized social networking tool, a new report states that Google+ has actually overtaken Twitter in percent of market-share and active users.

While social media is just one example, the point is that while these individual trends can be tough to predict, one thing is clear: digital marketing mediums are not just here to stay; they are ever-expanding. And their growing prevalence means new challenges that stretch well beyond the confines of the marketing department.

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Tags: digital marketing, CDO, IT, MRM, marketing technology, marketing resource management

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